Privacy Policy

1. What we collect

We collect two types of information:

Information you give us directly

When you fill out a contact form or download a resource, you provide your name, email address, and optionally your phone number, company name, and a message. We only collect what you type in.

Information collected automatically

When you visit our website, we automatically collect data about how you use it. This includes which pages you visit, how long you spend on them, what you click, and how you navigate between pages. We also record your approximate location at the city level based on your IP address, your browser type, and your device type.

2. Session recordings

We use session recording software on this website. This means we capture a replay of your visit — your mouse movements, where you click, how you scroll, and what you see on the page. We use these recordings to understand how people use our site and to find and fix usability problems.

Session recordings do not capture passwords. Form fields that contain sensitive information are masked before the recording is saved.

If you prefer not to be recorded, you can disable JavaScript in your browser or use a browser extension that blocks tracking scripts.

3. How we use your information

• To respond to your inquiry when you contact us
• To send you the resource you requested
• To understand how our website is being used so we can improve it
• To detect and prevent spam and abuse on our forms

We do not sell your information. We do not use it to run ads. We do not add you to any mailing list without your explicit request.

4. Tools and third parties

We use the following services to operate our website. Each has its own privacy practices linked below.

5. How long we keep your information

Contact form submissions are kept in our systems for as long as we have a business relationship with you or a reasonable follow-up period, typically no longer than two years if no engagement results. You can request deletion at any time by contacting us at the address below. Session recording data is retained for 30 days in PostHog.

6. Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to ask us to stop processing it.

To make any of these requests, email us at contact@itmconsultingservice.com with "Privacy Request" in the subject line. We will respond within 30 days.

7. Children

Our website is not directed at children under 13. We do not knowingly collect information from children.

8. Changes to this policy

If we make material changes to this policy, we will update the date at the top of this page. Continued use of the website after a change means you accept the updated policy.

9. Contact

Questions about this policy or how we handle your data: